Chat with Xfinity Assistant. Learn how to optimize your entertainment experience with X1, Stream TV, Xumo and Flex.Below is a guide on how to do a system refresh on the Xfinity TV box by Comcast: On your remote control, press A or use the Help menu in Settings. Alternatively, you can say ‘System Refresh’ into your Xfinity voice remote control if your remote has the voice feature. Select System Refresh and click on OK.Chat with Xfinity Assistant. Learn how to optimize your entertainment experience with X1, Stream TV, Xumo and Flex.Access the Netflix app on X1. Push the left arrow on your remote to bring up the left-hand side menu. Use the down arrow to navigate to the bottom of the menu (where it says Notifications). Push the right arrow once and select Get Help. Use the down arrow to navigate to the bottom of the menu and select Sign Out.Balance the box and TV volume: Access the TV Adapter's or TV Box's main menu. Select Setup. Select Audio Setup. For the Set volume to optimal stereo option, select Yes to automatically adjust the volume to the optimal level for stereo output. Note: If you select No, your current volume settings will be retained.This video will show you two ways to reset your Comcast Xfinity cable box (specifically the X1 cable box).We were told we needed to upgrade our X1 box and, ever since, I have to reboot the box for the live tv to work. I can access On Demand and Apps but not a live signal. I have to unplug the box, go through the 'Welcome' screen and set up of the box. This is every day. I had a tech come out and he changed out to a 2nd 'new' box and installed a ...Click the "Direct Messaging" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list. Type your message in the text area near the bottom of the window. Press Enter to send your message.Learn how to use the admin tool and change your WiFi network name and password.This video will show you how to set up a new Xfinity-Comcast X1 (XiD-P) Cable Box.Press the Xfinity button on your remote control, navigate to highlight the Settings wheel, and press the OK button. Navigate to highlight Preferences, and press the OK button. Navigate to highlight General, and press the OK button. Navigate to highlight Daily Update Time, and press the OK button. Adjust the Time of your Daily Update in two-hour ...Aug 4, 2019 · This video will show you two ways to reset your Comcast Xfinity cable box (specifically the X1 cable box).In this video I show you how to fix a Xfinity Voice Remote where the Voice is not working. I show you how you can turn the voice control on and off and other...Here's the first method that allows you to reset the device using the "Help Menu.". Here's what you need to do: Make sure your Comcast is switched on. You need to open the "Settings.". Now, enter the "Help" option. Navigate to the "System Refresh" system and press OK. Select the "Refresh Now" option in the sub-menu and ...Philadelphia, PA. Comcast today announced Xfinity StreamSaver™, a streaming bundle of Peacock, Netflix and Apple TV+ for new and existing Xfinity …Press the Xfinity button on your remote control, navigate to highlight the Settings wheel, and press the OK button. Navigate to highlight Preferences, and press the OK button. Navigate to highlight General, and press the OK button. Navigate to highlight Daily Update Time, and press the OK button. Adjust the Time of your Daily Update in two-hour ...Solved by pressing this button and then going to prompt to change network. Archived post. New comments cannot be posted and votes cannot be cast. Locked post. New comments cannot be posted. Share. Sort by: AutoModerator. •.1. Locate the reset button on the cable box. It is usually a small reset button near the power cable, the power button, or on the back of the box. 2. Press and hold the reset button for 10-15 seconds. This will reset the cable box and should bring it back to the default settings. 3.Sep 18, 2021 · 1. Ensure the device is currently powered on. 2. Press the ‘POWER’ and ‘MENU’ buttons on your remote at the same time. 3. Press BOTH the UP and DOWN arrow buttons on your remote, then Select ‘Restore Defaults’ option. 4. Press ‘OK’ – this should cycle the equipment to perform a factory reset. 0.The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. - As you are typing a drop-down list appears. Select "Xfinity Support" from that list. - An "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send itDo you want to learn how to program your Xfinity remote to your TV? Watch this video and follow the easy steps to control your TV with your voice and access your favorite channels and apps. This ...May 18, 2019 ... Comments258 · How to Set Up a New Comcast Xfinity TV Cable Box · How to Reset your Comcast Xfinity TV Cable Box · Why TVs Pixelate or say &quo...Switch the Xfinity TV Box and your TV on. If the remote is a new one, remove the tab present at the back of the remote. And finally, you need to press the Microphone button and say Program Remote. The TV Box will take you to the setup page to program your remote. Simply follow the instructions displayed on the screen to programming the remote.Sign in to the Max app on Flex and X1. To begin the sign in process, launch the Max app. Navigate to the Connect Your Provider option in the middle of the menu using the Right arrow on your Xfinity remote. Then click OK or the center button on the remote to sign in. A QR code and a unique activation code will display on screen for single use ...Reset the audio by pressing Mute on the video device remote. If the remote is programmed to control the television volume, it may have to be programmed to control the video device volume. If the issue is still not resolved, reset the video device by unplugging it for 30 seconds and then plug it back in.Hold down the reset button for 30 seconds. Wait until the LEDs on the front of the gateway flash off. If you have a non-Xfinity router, look for a small reset button on the device's backside. While your router is on, use a small-tipped object like a staple or pencil to hold down the reset button until your router's lights flash.Learn more about your Comcast TV Box and download the user manual here.A 2014 or newer Ultra HD TV that is capable of streaming Ultra HD content at 60 Hz, connected to your set-top box via an HDMI port that supports HDCP 2.2 or later (usually the HDMI 1 port). A steady internet connection speed of 15 megabits per second or higher. Streaming quality set to High or Auto.What Does a Factory Reset of the Xfinity Remote Do? If you plan on resetting your Xfinity remote, then you should know that the remote will lose all data, which means that it will be similar to the first time you took it out of the box it came in, and you’ll have to pair it again to your Xfinity TV Box. How To Reset your Xfinity Remote:Press and hold the I button and home button. Keep the buttons pressed until the status light on the remote blinks. This will take you about 5 seconds or so. Now, press the Power, Left Arrow, and Volume Down buttons. This button sequence concludes the factory reset of your Xfinity remote.To use it, connect the IR extender to the IR In input on the back of the TV Box or TV Adapter. Put the other end of the IR extender somewhere that allows a direct line of sight between it and the remote. If you have an Xfinity X1 main TV Box or Player, you can use the XR2/XR5 remote control with Aim Anywhere control (RF capability) even if they ...If you have an Xfinity X1 TV Box, you can pair your remote automatically. Simply follow these steps: Turn on your TV. Press and hold the "Setup" button on your remote until the LED light turns green. Press the "Xfinity" button on your remote. Wait for the remote to pair with your TV. This may take a few minutes.You can still fast forward, rewind and jump using the buttons on your remote. Notes: Pausing, rewinding and fast-forwarding live TV is available on all X1 TV Boxes except for RNG150 devices. When paused, Xfinity free live streaming channels may resume to the current moment of programming, rather than resuming from the pause point.Click the "direct message" icon. Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window.Exchange your remote for a new one. We recommend that you simply swap out your old or broken remote for a new one at an Xfinity Retail Store near you. If you're an Xfinity X1 or Flex customer, you can also order a remote control to be shipped to you via UPS in a Getting Started kit (accessory shipping and handling fees will apply) through the ...What Does a Factory Reset of the Xfinity Remote Do? If you plan on resetting your Xfinity remote, then you should know that the remote will lose all data, which means that it will be similar to the first time you took it out of the box it came in, and you’ll have to pair it again to your Xfinity TV Box. How To Reset your Xfinity Remote:On your smartphone, open the Xfinity My Account App. Locate the “TV Option” on the main screen. Select your Xfinity cable box. Select “Troubleshoot”. Choose “System Refresh”. Once you confirm the System Refresh option, your smartphone app will remotely factory reset your Xfinity cable box and return it to its original settings by ...Activation process. Enter the last four digits of any phone number listed on your Xfinity account. Use the number keys or directional pad on your remote to enter numbers. If you're having trouble using the last four digits of a phone number, you can select the Verify another way button to verify via text message or by entering your account ...To reset your Xfinity box, follow these steps: Locate the reset button on the back of the box. It is usually a small pinhole button. ... Restart your Xfinity box and TV: Sometimes, a simple restart can resolve audio output settings issues. Unplug both your Xfinity box and TV from the power source, wait for a few minutes, and then plug them back in.X1 Self Installation overview video. Need help installing your new Xfinity X1 TV Box? Check out this informational video to learn what's included in your Getting Started kit, how to activate service, how to program your remote, and more!Reset or program your xfinity remoteFeb 13, 2024 · Select “ Restart Device ” To Reset The Cable Box. Using The Power Button: Make Sure All Cables Are Tightly Secured. Press And Hold The Power Button On The Front Of The TV Box For 10 Seconds To Restart The Box. Soft Reset Through Help Menu: Access the Xfinity help menu by pressing the A button on your remote control.Solution code. To resolve this issue, you may need to try the following: Ensure cable connections are tightly secured. Unplug TV Box from electrical outlet. Wait 10 seconds, then plug back in to restart. For more information, please see Restart Your X1 TV Box. If you continue to experience issues, please Contact Us using the method that is most ...To reset your Xfinity cable box: Find the reset button on the back of the box. It should be labeled Reset. Press and hold the button for at least 30 seconds. The box will restart and go through the reset process. After the reset completes and the box turns on, see if PSt appears again on the box.The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. - As you are typing a drop-down list appears. Select "Xfinity Support" from that list. - An "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send itBelow is a guide on how to do a system refresh on the Xfinity TV box by Comcast: On your remote control, press A or use the Help menu in Settings. Alternatively, you can say ‘System Refresh’ into your Xfinity voice remote control if your remote has the voice feature. Select System Refresh and click on OK.Clear Last Watched History. Press the Last button on the remote. Use the left arrow or right arrow button on the remote to highlight a channel or program and press the D button (the green, diamond-shaped button towards the bottom of the remote). To delete just that channel/program, highlight Just this channel and press OK.This video will show you two ways to reset your Comcast Xfinity cable box (specifically the X1 cable box).Nov 29, 2022 · In this video I show you how to restart the Xfinity X1 TV Box. If you are having issues with your Xfinity X1 TV Box this is a troubleshooting step you can tr...Learn how to program your XR15 xfinity remote to your TV with this easy video tutorial. Find the codes for the most popular TV brands and enjoy your favorite shows.We were told we needed to upgrade our X1 box and, ever since, I have to reboot the box for the live tv to work. I can access On Demand and Apps but not a live …To reset the Xfinity box, locate the reset button on the back of the box. It is usually a small, recessed button that can be pressed with a paperclip or a similar object. Press and hold the reset button for about 10 seconds and then release it. The box will restart, and hopefully, it will turn on successfully after the reset.Here are detailed steps to direct message us: Click "Sign In" if necessary. Click the direct message icon. Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Type your message in the text area near the bottom of the window.Find steps for clearing locally stored data associated with third-party apps from X1 or Flex.Thanks for taking the time to reach out to us here on the Xfinity Forums. You've come to the right place. We have two 4k options, the wireless xi6 and the XG1v4 which is the 4k DVR. The DVR is in limited supply at the moment so you won't be able to get one from your local service center. The good news is that we can get either one shipped right ...1. Ensure the device is currently powered on. 2. Press the 'POWER' and 'MENU' buttons on your remote at the same time. 3. Press BOTH the UP and DOWN arrow buttons on your remote, then Select 'Restore Defaults' option. 4. Press 'OK' - this should cycle the equipment to perform a factory reset. 0.Go to Settings on your Xfinity X1 TV Box, Xumo Stream Box, or Xfinity Flex streaming TV Box. Go to the Apps & Subscription menu. You can also find this menu by saying, " Manage Peacock " into your Xfinity Voice Remote. If you're billed by Xfinity for your Peacock subscription, you'll see: The recurring price. The renewal date.Sep 11, 2022 · The box will now update firmware and continue from there. These steps can also be found in Complete a Factory Reset on an Xfinity Flex Streaming TV Box. Please know that a factory reset of your streaming TV Box will not affect your DVR recordings; however, all other settings, including future scheduled DVR recordings, will need to be reset.Settings page. To view and change your settings, press the settings icon () on your remote, or go to the home screen and select the settings icon. If your Xumo Stream Box is connected to the internet, you can also press and hold the voice control button on your remote () and say "Settings.". See the guide below for more information on each ...Having the same issue with both streaming and live TV. Have reset and refreshed the system several times a day and swapped out the system. Neighbor has had the same issues. ... @user_8e2c22 I took my box back to the Xfinity store today and spoke with an amazing rep who said the newest X1 box I had was the most advanced box and too much for my ...After this epic, torturous Comcast support call that went viral, getting better customer service has taken the limelight. You'll probably get better customer support if you go see ...5 months ago. Hey @ user_75eto8, thank you for reaching out to Xfinity Support on our forums. To clarify, is MAX the app on the TV or on your Xfinity TV box? If it is the one on the box, you might try clearing the cache to see if that fixes it. That option is in settings, privacy, then click on clear locally stored data.How to reset the Xfinity flex remote. Once remote is reset, follow steps on your flex boxReset Your Remote: If the issue persists, a useful suggestion would be to reset your remote. To do this, press the "A" and "D" buttons simultaneously, then press 981. Pair the Remote Again: Sometimes, the voice command issues can be due to pairing problems. To re-pair your remote, hold the "Xfinity" and "Info" buttons together ...Turn on your TV. Press and hold the SETUP button for five seconds. The LED indicator will turn from red to green. Press the CH button repeatedly to search through the manufacturer codes until the TV turns off. Once the TV turns off, press the SETUP button. The status LED light on the remote should flash green twice.On another thread, a poster said the WPS button should be held for roughly one minute (that's correct) and then the light should flash blue. Haven't tried this so good luck. If it doesn't work, you may have to call Comcast. Note -- turning off/on from power restarts the gateway (not a factory reset). EDIT: I just tried to do a factory reset.Press and hold the Power button located on the front of the primary DVR TV Box for 10 seconds. The TV Box should automatically reboot. Or: Ensure your cables are tightly secured. Unplug the power from your primary DVR TV Box for 30 seconds. Plug the power cord back in to your TV Box. Allow five minutes for your primary DVR TV Box to reboot.CCAndrew. when you return the set top box they scan your bar code. at that point the TV will never show to anyone anything until activated on another account and then it is cleared automatically. Not entirely true, it doesn’t get cleared out until it goes through a QA process.Reset/Reload Apps on X1. hello. When I go into the Troubleshooting menu, I see "System Refresh", "Restart Box" , and specifically "Resest Netflix". We recently started having issues with HBO Max and Prime apps on the X1 -- HBO Max lets us browse and pick a show -. then when we actually try to PLAY it, it just goes back to the home/landing ...Apparently it is not recognizing me and the correct remote isn't working with it either. I believe it is either a firmware issue and needs to be reset to factory default. Would you please help me with this task. I surely would appreciate some guidance. There isn't much info on how to do this online. this is the Cable Companion Box Xi6-A. Question.If you have an Xfinity X1 TV Box, you can pair your remote automatically. Simply follow these steps: Turn on your TV. Press and hold the "Setup" button on your remote until the LED light turns green. Press the "Xfinity" button on your remote. Wait for the remote to pair with your TV. This may take a few minutes.Pair to a TV Box. To pair the XR2 or XR5 Remote with a Non-X1 TV Box: While the TV is on, press and hold the Setup button on the remote for three seconds until the All Power button changes from red to green. Enter the first five-digit code listed for the TV manufacturer. Note: The All Power button should blink twice.Xfinity Instant TV is a cable TV streaming service that lets you watch live TV from broadcast and popular cable networks on your compatible smart TV, computer, tablet, smartphone or Roku Streaming Player. Enjoy local and national live sports, news and the most popular shows as they air. Add premium channels and channel packs to make sure you ...The factory reset unpairs your remote and TV Box, so you'll need to re-pair them. See instructions for pairing your Xfinity remote and TV Box. Factory Reset the Xfinity Voice Remote without a Setup Button (XR15) If the buttons on your Voice Remote (XR15) are still unresponsive, you may need to perform a factory reset. To perform a factory reset:X1 box has to be rebooted in the morning to get TV service. There's about a 50/50 chance when I turn on the X1 box and TV in the morning that there will be a black screen with no cable TV service. Unplugging and plugging back in the X1 box usually restores the service, but it takes a while for the rebooting process.Press the xfinity button on your remote. Press the right arrow to get to the gear icon. Press the down arrow and choose Help. Press the right arrow, choosing the WiFi tile under the Troubleshooting section. The WiFi password (s) and network name (s) will show up on the screen.You can reset the Comcast signal for your TV box using the help menu. Here’s how: Open the Settings menu. Navigate to Help > System Refresh. Choose Refresh Now and hit OK. The cable box will now begin a system refresh. Once it has started, do not turn or unplug the TV box. After the process finishes, the box will automatically restart.Reset Comcast Signal from the Help Menu. You can reset the Comcast signal for your TV box using the help menu. Here’s how: Open the Settings menu. Navigate to Help > System Refresh. Choose Refresh Now and hit OK. The cable box will now begin a system refresh. Once it has started, do not turn or unplug the TV box.What to know when updating your Xfinity X1 TV Box. You can view our OTT streaming partner apps (such as Disney+ or Netflix) on most of our Xfinity X1 TV Boxes. If an X1 TV Box doesn't support an app, you'll be told how to order an updated one when you open the OTT app on X1. Learn more about exchanging your Xfinity X1 TV Box to watch OTT apps.Factory Reset a Remote Without the Setup Button. Press and hold the A button and the D button. The LED will turn from red to green. Press 9-8-1. The LED will blink green twice to indicate that the remote was reset. If you're having trouble with your Xfinity X1 Remote you might need to factory reset it.Settings is also located on the Home page on Xfinity Flex streaming TV Boxes. You can also scroll down to the bottom and select Settings. Use your remote's keypad to go to Settings: Press the xfinity or Home button on your remote. Scroll down to the bottom and select Settings. Press OK (or the center of directional pad) to go to the Settings menu.Your TV Box must always be powered on to perform regular functions (like software updates and DVR recordings). To turn off the TV Box, you must either: Press the Power button on the front panel of the box, Configure the TV Box to go into Power Saver automatically or. Simply leave the TV Box on while turning off the TV.Here are detailed steps to direct message us: Click "Sign In" if necessary. Click the direct message icon. Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Type your message in the text area near the bottom of the window.Scroll down to the desired camera or video doorbell and select the camera thumbnail. On the camera screen, select the gear icon on the upper right. Toggle the Night Vision setting to the off position. Turning off Night Vision can result in dark footage in low-light conditions.To soft reset your Comcast Xfinity set-top box, follow the steps below: Unplug the power cord of your Comcast set-top box from the power outlet. Image: KnowTechie. Wait 1-3 minutes. Plug the power ...Restart from My Account Online. Log in to My Account. Scroll down and click on Manage TV. This option is also available on the Services tab. You can also select the specific set-top box to reboot from the Devices tab. Click the Troubleshoot button. Solutions to common issues will be displayed. Click on Continue.Apparently you can stream all your channels via the Xfinity Roku or FireStick app while you wait for a tech if this doesn’t fix the issue. TV box reset procedure: Using the remote, Hold Pwr button 3 secs. Press OK (center button) Press right arrow, down arrow, then power. Then unplug/replug the box if stuck loading after reboot.Learn more about your Comcast TV Box and download the user manual here. ...Nov 6, 2023 · like and subscribe please xfinity.com/support That is the website with the current steps to help anyone with any xfinity devices if it is not working. just ...I've actually worked on 3 different versions of the x1 tv box altho, Your settop box goes offline because it requires its own connec, When he plugged the xFI pod back iin the TV returned to n, You can still fast forward, rewind and jump using the buttons on your remote. Notes: Pausing, rewinding and, Balance the box and TV volume: Access the TV Adapter's or TV Box's main menu. Select Setup. Select Audio Setup., Turn the TV on, and press and hold the ‘Xfinity’ and ‘Mute’ buttons on , If your X1 or Xfinity Flex streaming TV Box is frozen on the Welcome scr, Feb 2, 2022 · Please turn on your device by pressing and hold, Discover how to enjoy wireless TV with Xfinity X1. Find out how t, Return to the Device Management Center. Select Return D, I'm trying to troubleshoot and reset my cable bo, Flex Xi6-T Box Displaying Frequent Black Home Screen, I have a 4K cable box and I turned it on this mornin, Reset XR11 Remote: Press and hold the Setup button un, Cable channel finder: AT&T U-Verse, Comcast Xfinity, Spec, Box keeps freezing. I have X1 system and within the last few days m, Xg1v4 is a newly redesigned Box for Xfinity Comcast Customers ,w, The factory reset unpairs your remote and TV Box, so .